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Spike in unintentional 911 calls could be due to phone setting: Woodstock police

Check your phone settings.

Woodstock police have made the request as the police communications centre has seen a sharp increase in the number of unintentional 911 calls.

The spike in dropped emergency calls has been happening over the past few weeks.

"These calls are being attributed to the ‘Emergency SOS’ feature on Android smart phones which allows users to quickly initiate a 911 call," police said in a statement. "A recent update to the Android operating system could be a potential reason behind the change in how the ‘Emergency SOS’ feature operates, triggering these unintended 911 calls."

The Emergency SOS feature automatically calls 911 after the side button on an Android device is pressed five times in a row. Often, users don't realize the emergency call feature has been activated, police said.

The increase in dropped calls is concerning as it still eats up police resources to determine no one is in trouble, which takes officers away from actual emergencies.

Police are now encouraging Android users to turn off the Emergency SOS feature on their phones to prevent future accidental calls to 911. It can be switched off by going to your phone's settings, clicking the safety and emergency section, and sliding the toggle to Emergency SOS off.

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