A new phone information service is coming to Chatham-Kent.
The municipality has announced a new 311 service will begin in Chatham-Kent on Wednesday, October 7, 2020. The 311 service is a phone number you can use to access information about Chatham-Kent services or programs, or to make a request for service. The general public no longer has to call 519-360-1998 for municipal information or services but that number will continue to be available if people prefer to use it. Officials have been preparing for the 311 customer service telephone number since May of 2019, following Council approval.
"The municipality continues to focus on expanding customer service options via online, email, web chat, telephone services and social media platforms," said Chatham-Kent's Director of Customer Services Leanne Segeren-Swayze. "Our customer service team assists an average of 500 customers each day by means of telephone calls. The new 311 telephone number is symbolic of our service improvements, simplifying customer access to our customer service team."
Other important N11 numbers in Chatham-Kent include:
211 – Community and Social Services Helpline in Ontario 311 – Chatham-Kent Services and Information 411 – Canada’s People & Business Directory 511 – Ontario Travel Information 611 – Direct Access to Mobile Phone Telephone Service Provider 911 – Emergencies requiring Police, Fire or Ambulance
The Municipality will be implementing an N11 campaign through social media during the month of October to actively demonstrate examples of when to use the designated N11 telephone numbers. Decals indicating “Call 311” will also be displayed on municipal vehicles and community signage.
"We are very proud to become a “311 Community” in Canada," Segeren-Swayze added.