Chatham-Kent Health Alliance is working to improve its work culture and staff and patient satisfaction.
Staff, doctors and volunteers on a special council can soon bring their suggestions and ideas to the table every three months to improve the hospital and morale.
CEO Lori Marshall says the hospital needs to be more accountable and change the culture to make staff and patients happier.
"Some of the things I've been hearing from staff, doctors, volunteers and patient advisors is about some of the cultural change we need to make and it's also reflective of the results we received from the staff and physician satisfaction survey. The results were disappointing to us at that time and we know that we need to tackle that," says Marshall.
Patients are telling the hospital that the equipment is too old and needs to be repaired or replaced and Marshall says that issue is being resolved.
She's also moved her office from the administration building to the hospital to be closer to the action and get better feedback.
Marshall says the idea is to improve morale and engage more people.
"WeRCKHA and that'll be a group from across the organization from both sites, different professions and individuals bringing their perspectives together and providing us with advice on where do we go next, what will make a difference and how can make those improvements across the organization," Marshall says.
Marshall says the goal is to have better communication and enrich the organization.
"We heard about respectful work environment. Some focus on our code of conduct and making sure that everyone is treating one another in a way that we would all expect for that to happen and the last piece would be about accountability and all of us understanding our roles and how we fit," says Marshall.