The Chatham-Kent Health Alliance (CKHA) is using a new tool to help patients better manage their own care after leaving the hospital.
CKHA has introduced Patient Oriented Discharge Summaries (PODS) to improve patients' discharge experience.
The PODS were co-developed by University Health Network's OpenLab, patients, and healthcare providers. They were designed for patients and healthcare providers to discuss discharge instructions in an easy to understand way.
PODS highlight five important issues for patients leaving the hospital including, medications they need to take, how they might feel and what to do, changes to their routine and resumption of activity, follow-up appointments, and who to contact with questions.
"Less than 20 percent of hospitals in Ontario have implemented this new and proven tool that helps patients better manage their care after being discharged from the hospital," says Lisa Northcott, CKHA vice president and chief nursing executive. "With more than 8,900 discharges a year from CKHA, PODS have the potential to improve care for many patients and their families and we're proud to be one of the leaders in this initiative."
"We understand that leaving the hospital can be a stressful time for patients and their families," says Lori Marshall, CKHA president and CEO. "PODS empower patients by giving them the tools they need to play an active role in their own care and are an excellent example of CKHA's commitment to Patient and Family Centred Care."
A report by the province's Avoidable Hospitalization Expert Panel found that discharge instructions are often poorly communicated because patients did not understand the medical terms, are not fluent in English, were not able to memorize instructions, or are too stressed at the time of discharge to absorb information. PODS use plain language, large font, as well as pictures and images to make the information as easy to understand as possible. PODS also use a teach-back method by asking patients to recall the instructions in their own words to ensure they have understood. The PODS, which are currently available in English, will also be available in French in the coming months.
"The information summarized in PODS is information that patients do not have clearly in their minds when they are discharged," says Jill Chalmers, CKHA patient advisor. "PODS help to provide consistency for staff and patients. This is really important because if patients are not following their discharge instructions or not taking their medications as required, they end up with complications and back in hospital."
PODS are being adopted by 26 other hospitals across Ontario with the potential to benefit approximately 50,000 patients in the first year alone. CKHA first introduced PODS in the Rehab and Stroke Departments in January and have since implemented them in Medicine for Congestive Heart Failure (CHF), Chronic Obstructive Pulmonary Disease (COPD), Pneumonia and Urinary Tract Infections (UTI), as well as for a number of hip and knee surgeries.
CKHA plans to expand PODS to Intensive Care Unit (ICU) and Progressive Care Unit (PCU) in the coming months.
More information about services available at CKHA can be found online.